FAQ

Undead Pulls TCG FAQ

What do you sell?

We specialize in Pokémon TCG singles, sealed products, international releases, accessories, and inventory featured during our live shows.

Where can I watch the live shows?

Our live shows run on Whatnot under UndeadTrainer. Live inventory can move quickly, so availability on the website and during a show may differ.

What are Surprise Sets?

Surprise Sets are live-show formats with a defined pool of possible items. The applicable Whatnot listing is the source of truth for the contents, quantities, odds, rules, and purchase details for a specific set.

Are your Pokémon products authentic?

We source inventory for collectors and inspect incoming items before they enter sellable inventory. Product pages identify the language and product format where applicable.

How are orders packed?

Packaging depends on the product type and order size. See our How We Pack Orders guide for more detail.

What if my order needs corrected before shipping?

Contact us as soon as possible with your order number and the correction needed. Orders that require review should be resolved before fulfillment whenever possible.

Where should I ask for help with a Whatnot purchase?

Use Whatnot's order and support tools for purchases completed on Whatnot so the transaction is tied to the correct order record. You can also use our site contact page for general questions.